Last Modified: Oct 06, 2020
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Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3
Opened: Mar 22, 2017
Native RDP hosts published on webtop does not connect if allowed vlans specified explicitly on the virtual server. It downloads the rdp file but opening the rdp file gets error message from rdp client something like "Your computer can't connect to remote computer".
Could not connect to Native RDP host published on webtop
- Native RDP host type published in webtop mode. - RDP Virtual server specified the allowed vlans explicitly. - MSRDP NTLM configuration is not specified in vdi profile.
You can use either one of the below workarounds, - Have the virtual server with "All the vlans and tunnels" configuration. - Have MSRDP NTLM auth configuration in VDI profile which is attached to virtual server.
Now Native Remote Desktop (RDP) resources can be delivered from APM virtual servers that have the "VLAN and Tunnel Traffic" set to a non-default value.