Bug ID 652910: Native RDP published on webtop does not connect if allowed vlans specified explicitly

Last Modified: Dec 24, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3

Fixed In:
13.1.0, 13.0.1

Opened: Mar 22, 2017
Severity: 3-Major

Symptoms

Native RDP hosts published on webtop does not connect if allowed vlans specified explicitly on the virtual server. It downloads the rdp file but opening the rdp file gets error message from rdp client something like "Your computer can't connect to remote computer".

Impact

Could not connect to Native RDP host published on webtop

Conditions

- Native RDP host type published in webtop mode. - RDP Virtual server specified the allowed vlans explicitly. - MSRDP NTLM configuration is not specified in vdi profile.

Workaround

You can use either one of the below workarounds, - Have the virtual server with "All the vlans and tunnels" configuration. - Have MSRDP NTLM auth configuration in VDI profile which is attached to virtual server.

Fix Information

Now Native Remote Desktop (RDP) resources can be delivered from APM virtual servers that have the "VLAN and Tunnel Traffic" set to a non-default value.

Behavior Change