Bug ID 653210: Rare resets during the login process

Last Modified: Oct 29, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.4, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 15.0.0, 15.0.1

Opened: Mar 23, 2017
Severity: 3-Major

Symptoms

On rare occasions, the login process resets and a NULL sresult message will be logged in /var/log/apm: -- notice tmm[18397]: 01490505:5: /Common/ltm-apm_main_irules:Common:448568c9: Get license - Unexpected NULL session reply. Resetting connection.

Impact

The system resets the client connection attempt. The APM end user client must retry the login process.

Conditions

A race condition allows license information to be processed out of order.

Workaround

Have the APM end user client retry the login operation.

Fix Information

None

Behavior Change