Bug ID 653210: Rare resets during the login process

Last Modified: May 23, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,,, 14.0.0,,,,, 14.1.0,,,,,, 15.0.0

Opened: Mar 23, 2017
Severity: 3-Major


On rare occasions, the login process resets and a NULL sresult message will be logged in /var/log/apm: -- notice tmm[18397]: 01490505:5: /Common/ltm-apm_main_irules:Common:448568c9: Get license - Unexpected NULL session reply. Resetting connection.


The system resets the client connection attempt. The APM end user client must retry the login process.


A race condition allows license information to be processed out of order.


Have the APM end user client retry the login operation.

Fix Information


Behavior Change