Bug ID 653210: Rare resets during the login process

Last Modified: Dec 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 15.1.8.2, 15.1.9, 15.1.9.1, 15.1.10, 15.1.10.2, 15.1.10.3

Fixed In:
16.0.0, 14.1.2.4, 13.1.3.2

Opened: Mar 23, 2017

Severity: 3-Major

Symptoms

On rare occasions, the login process resets and a NULL sresult message will be logged in /var/log/apm: -- notice tmm[18397]: 01490505:5: /Common/ltm-apm_main_irules:Common:448568c9: Get license - Unexpected NULL session reply. Resetting connection.

Impact

The system resets the client connection attempt. The APM end user client must retry the login process.

Conditions

A race condition allows license information to be processed out of order.

Workaround

Have the APM end user client retry the login operation.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips