Last Modified: Sep 13, 2023
Affected Product(s):
BIG-IP APM
Known Affected Versions:
11.6.1, 11.6.2, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2, 12.1.0, 12.1.1, 12.1.2, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3
Fixed In:
13.1.0, 13.0.1, 12.1.3, 11.6.3
Opened: Mar 30, 2017 Severity: 3-Major Related Article:
K11003951
APM daemon crashes when the LDAP query agent returns no search results.
APM daemon crashes, need to restart RBA and WebSSO. This is a very rarely encountered issue.
This issue occurs when all of the following conditions are met: -- Your BIG-IP access profile access policy is configured with an AD Auth agent. -- The access policy is configured with an LDAP query agent. -- A user successfully authenticates to the access profile. -- The LDAP query agent returns no query results.
Add LDAP Auth agent before the LDAP query to the existing policy. Note: Adding the extra agent, LDAP Auth agent, in the policy will preserve the functionality and features, enabling the policy to fail in LDAP Auth agent, instead of crash in LDAP Query agent.
Now APM daemon no longer crashes when the LDAP query agent returns a specific type of null result from its search.