Bug ID 655987: Setting the Master Key in the setup wizard while upgrading devices with large configurations

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IQ System User Interface(all modules)

Fixed In:
5.4.0, 5.3.0

Opened: Apr 06, 2017
Severity: 3-Major


When setting the Master Key, the request might run for a long time and may time out. If the request times out, it was likely still successful but is taking some extra time to complete due to the existing configuration on the system.


You might need to wait until the Master Key is established on the device. After the request times out, wait for a few minutes and refresh the page. If the page tells you that the Master Key has already been set, you can safely complete the setup wizard.


The BIG-IQ is running a large configuration, and is upgraded to the latest BIG-IQ version.



Fix Information

This issue no longer occurs.

Behavior Change