Bug ID 659705: Forcepoint URL Filtering database fails to download even with valid DNS server

Last Modified: Apr 29, 2023

Affected Product(s):
BIG-IP APM, SWG(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5,,,,

Opened: Apr 20, 2017

Severity: 3-Major


Attempting to download the Forcepoint database for URL Filtering with a valid DNS server configuration may unexpectedly fail with the following error message: "Database download server (download.websense.com) could not be reached. Please verify the correctness of the DNS lookup server configured on this BIG-IP system."


The BIG-IP is unable to download the category database and consequently cannot use SWG functionality.


DNS server is configured properly, but NTP server is not set up


1. Configure a valid NTP server for the BIG-IP so that the BIG-IP can download the database. 2. Issue "tmsh restart sys service urldbmgrd"

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips