Bug ID 662493: Network Access Setup Wizard fails when user selects SecurID as authentication option

Last Modified: Jun 10, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3,,,,,,,, 12.1.4,, 12.1.5,,,, 12.1.6, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,

Opened: May 02, 2017
Severity: 3-Major
Related AskF5 Article:


When user tries to set up network access using the Wizards, the setup fails in the final step after confirmation of setup. A needed file does not get uploaded into the BIG-IP system, so when the BIG-IP system tries to instantiate the configuration, it fails with a 'General Database' error.


You receive a 'General Database' error on the last step of the wizard configuration. The configured setup is not instantiated.


This occurs when configuring SecurID AAA using the setup wizard.


Use the wizard and employ a different authentication protocol, such as RADIUS, and then edit the configuration and setup the SecurId server directly from the AAA configuration.

Fix Information


Behavior Change