Symptoms

Non-admin BIG-IP users cannot view deployed iApps, so they cannot redeploy the iApp. The system presents an error and does not allow access to the component view or the reconfiguration view. The error shown is 'An error has occurred while trying to process your request.'

Impact

Cannot view/re-deploy iApps.

Conditions

-- Login to the BIG-IP system as a non-admin. -- Try to view components or reconfigure iApps.

Workaround

Use TMSH to view/re-deploy iApps. There are two TMUI workarounds to view/re-deploy iApps. Once you employ one of the workarounds, a Manager user can reconfigure the iApp successfully. Note: After successful submission, the system posts the error described, and the Manager still cannot access the Component list or iApps editing screens. -- Click on 'app_name' link anywhere in the system where iApp-related objects are listed. For example, if the iApp created a virtual server, click the Application column link on the 'Local Traffic :: Virtual Servers : Virtual Server List' page. -- Have an Admin user provide the direct link to app. To do so, perform the following procedure: 1. Login as Admin to the BIG-IP system. 2. Navigate to iApps :: Application Services : Applications :: <app_name>. 3. Get the direct link to the app reconfigure page by hovering over the Settings icon and then clicking 'Direct link to this page'. Note: This link will work as long as 'app_name' and template name have not been modified. The URL appears similar to the following: https://10.10.10.10/tmui/Control/jspmap/tmui/application/reenter.jsp?mode=app&name=/ptn1/abcd.app/abcd&template_name=/Common/f5.microsoft_exchange_2010_2013_cas.v1.6.1 4. Logout as Admin and login as Manager. 5. Paste the app direct link in the browser's address bar and press Enter.

Fix Information

Non-admin BIG-IP users can now view/re-deploy iApps through TMUI.

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips