Bug ID 665992: Live Update via Proxy No Longer Works

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP ASM, FPS, PEM(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0,,,

Fixed In:

Opened: May 22, 2017

Severity: 3-Major

Related Article: K40510140


BIG-IP devices that need to use a proxy server to communicate with callhome.f5.com, no longer receive, or check for, automatic updates.


The BIG-IP will not be able to contact the callhome server to check for, or receive, updates.


The BIG-IP device is behind a network firewall and outbound communication must be through a proxy.


Updates can be downloaded manually from the F5 Downloads server and installed directly on the BIG-IP.

Fix Information

Proxy settings are correctly used when contacting the F5 callhome server.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips