Bug ID 666986: Filter by Support ID is not working in Request Log

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3,, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3

Fixed In:
13.1.0, 13.0.1,

Opened: May 28, 2017
Severity: 3-Major
Related AskF5 Article:


In some cases the Support ID of a request might be shorter than 19 digits. In this case filter by Support ID does not work in Request Logs.


Filter by Support ID is not displayed in filter bar and does not affect the list.


-- Support ID is shorter than 19 digits. -- Trying to filter by Support ID.


You can try to filter by last 4 digits of Support ID. Although that does not replace filter by Support ID functionality, it might help.

Fix Information

Filter by Support ID works for any length but 4 digits (in this case search uses the last 4 digits; also a 4-digit Support ID is not a realistic occurrence).

Behavior Change