Last Modified: Oct 06, 2020
See more info
Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 126.96.36.199, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3
13.1.0, 13.0.1, 188.8.131.52
Opened: May 28, 2017
Related AskF5 Article: K50320144
In some cases the Support ID of a request might be shorter than 19 digits. In this case filter by Support ID does not work in Request Logs.
Filter by Support ID is not displayed in filter bar and does not affect the list.
-- Support ID is shorter than 19 digits. -- Trying to filter by Support ID.
You can try to filter by last 4 digits of Support ID. Although that does not replace filter by Support ID functionality, it might help.
Filter by Support ID works for any length but 4 digits (in this case search uses the last 4 digits; also a 4-digit Support ID is not a realistic occurrence).