Last Modified: Sep 13, 2023
Affected Product(s):
BIG-IP APM
Known Affected Versions:
12.1.2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1
Fixed In:
13.1.0, 12.1.3.4
Opened: Jun 26, 2017 Severity: 3-Major
Sometimes Edge Client shows an error page for captive portal-redirected URLs.
For the locked client, an APM end user has no access to the internet until captive portal authentication is performed and the Network Access (VPN) tunnel is created.
Some captive portal pages use cloud-based authentication and network management. Such captive portals rely on several HTTP redirects and/or HTML (auto-refresh). Sometimes Edge Client fails to download the page/content from the redirected URL. In such scenarios, a full browser re-attempts and successfully downloads and displays the page, but Edge Client does not re-attempt and shows an error page.
None.
Edge Client now has a retry mechanism to access and display captive portal login pages in case the first attempt fails.