Bug ID 671149: Captive portal login page is not rendered until it is refreshed

Last Modified: May 14, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1

Fixed In:
13.1.0, 12.1.3.4

Opened: Jun 26, 2017
Severity: 3-Major

Symptoms

Sometimes Edge Client shows an error page for captive portal-redirected URLs.

Impact

For the locked client, an APM end user has no access to the internet until captive portal authentication is performed and the Network Access (VPN) tunnel is created.

Conditions

Some captive portal pages use cloud-based authentication and network management. Such captive portals rely on several HTTP redirects and/or HTML (auto-refresh). Sometimes Edge Client fails to download the page/content from the redirected URL. In such scenarios, a full browser re-attempts and successfully downloads and displays the page, but Edge Client does not re-attempt and shows an error page.

Workaround

None.

Fix Information

Edge Client now has a retry mechanism to access and display captive portal login pages in case the first attempt fails.

Behavior Change