Bug ID 673241: Platform AC power supply faults when subjected to temperature above 50C (122F) at low input voltage.

Last Modified: Nov 07, 2022

Affected Product(s):
BIG-IP All(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3,,,,,,,, 12.1.4,, 12.1.5,,,, 12.1.6

Opened: Jul 08, 2017

Severity: 3-Major


BIG-IP i15600, i15800 appliances utilizing a single 1500W AC power supply (PWR-0341-XX) shut down and trigger a fault.


The power supply shuts down to protect itself. This results in appliance shutdown.


This occurs when all of the following conditions are met: -- PWR-0341-XX Single Supply. -- input voltage is less than or equal to 100VAC. -- System is is drawing maximum power (greater than 1000W). -- Inlet temperature of the power supply is greater than 50C (122F).


You can avoid this issue by doing any of the following: -- Installing two PSUs in the unit. -- Ensuring that input voltage is above 100VAC. -- Operating the system at a temperature lower than 50C (122F).

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips