Bug ID 674249: BIG-IQ AWS license not operational after reboot

Last Modified: Oct 01, 2018

Bug Tracker

Affected Product:  See more info
BIG-IQ Platform(all modules)

Known Affected Versions:
5.2.0, 5.3.0

Opened: Jul 16, 2017
Severity: 3-Major

Symptoms

After successfully licensing a BIG-IQ AWS guest instance, a subsequent reboot of the BIG-IQ renders the licensing inoperative. Further attempts to re-license the BIG-IQ AWS instance fails.

Impact

The BIG-IQ AWS guest instance with a single (1NIC) network interface is not operational.

Conditions

The problem occurs on BIG-IQ AWS guest instances with a single (1NIC) network interface.

Workaround

BIG-IQ AWS guest instances with a single (1NIC) network interface are not supported. The requirement is to have at least two network interfaces. See related notes at: https://support.f5.com/kb/en-us/products/big-iq-centralized-mgmt/manuals/product/big-iq-central-mgmt-amazon-web-services-setup-5-2-0/1.html Adding a secondary network interface to the BIG-IQ AWS guest instance would successfully license the BIG-IQ AWS instance.

Fix Information

None

Behavior Change