Last Modified: Sep 13, 2023
Affected Product(s):
BIG-IP APM, Install/Upgrade
Known Affected Versions:
11.6.1, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2, 12.1.0, 12.1.1, 12.1.2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1
Fixed In:
13.1.0, 11.6.2
Opened: Jul 31, 2017 Severity: 3-Major Related Article:
K04551025
Windows client may fail to upgrade endpoint security package in some cases. This happens due to a corrupted registration of old endpoint security components.
Client may not be able to upgrade to latest endpoint package hosted on APM.
Corrupted registry entry related to endpoint security components.
Remove the following registry keys from the registry: Note: Use extra care editing the registry. Only remove the following keys, and no others. "HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKEY_CLASSES_ROOT\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKEY_CLASSES_ROOT\Wow6432Node\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKEY_CLASSES_ROOT\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKEY_CLASSES_ROOT\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKCU\SOFTWARE\Classes\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKCU\SOFTWARE\Classes\Wow6432Node\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKCU\SOFTWARE\Classes\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKCU\SOFTWARE\Classes\Wow6432Node\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKCU\SOFTWARE\Classes\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}"
EPSEC binaries now upgrade successfully.