Bug ID 676300: EPSEC binaries may fail to upgrade in some cases

Last Modified: Dec 20, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP APM, Install/Upgrade(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1

Fixed In:
13.1.0, 11.6.2

Opened: Jul 31, 2017
Severity: 3-Major
Related AskF5 Article:
K04551025

Symptoms

Windows client may fail to upgrade endpoint security package in some cases. This happens due to a corrupted registration of old endpoint security components.

Impact

Client may not be able to upgrade to latest endpoint package hosted on APM.

Conditions

Corrupted registry entry related to endpoint security components.

Workaround

Remove the following registry keys from the registry: Note: Use extra care editing the registry. Only remove the following keys, and no others. "HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKEY_CLASSES_ROOT\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKEY_CLASSES_ROOT\Wow6432Node\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKEY_CLASSES_ROOT\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKEY_CLASSES_ROOT\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKCU\SOFTWARE\Classes\CLSID\{2C8FFA64-E3F7-49AE-87C2-49018FDE3AEA}" "HKCU\SOFTWARE\Classes\Wow6432Node\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKCU\SOFTWARE\Classes\Interface\{C0A8E51C-D6A5-4BF6-8926-CAF99DE30466}" "HKCU\SOFTWARE\Classes\Wow6432Node\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}" "HKCU\SOFTWARE\Classes\TypeLib\{1864D368-D26C-4393-A64E-C9910B7E08AE}"

Fix Information

EPSEC binaries now upgrade successfully.

Behavior Change