Bug ID 678822: Gx/Gy stats display provision pending sessions if there is no route to PCRF or the app is unlicensed

Last Modified: May 14, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP PEM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3

Fixed In:
13.1.0, 13.0.1, 12.1.3.2, 11.6.3

Opened: Aug 16, 2017
Severity: 3-Major

Symptoms

If the PEM subscribers are brought up with diameter apps (Gx/Gy) configured and the PCRF is not reachable since there is no route or simply because there is no license configured for those apps. The Provision pending for sessions will get incremented and never rollback to zero even after the subscribers are cleaned up.

Impact

Non-Zero stats for provision pending sessions

Conditions

If the route to PCRF/OCS is missing or not reachable.

Workaround

Disable the Gx/Gy profile if not required or configure the route.

Fix Information

The system no longer increments the stats for diameter apps if the PCRF/OCS is not reachable, so this issue no longer occurs.

Behavior Change