Bug ID 682043: Chrome v60 and newer might incorrectly report that F5 VPN and F5 EPI status

Last Modified: Mar 21, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3

Fixed In:
13.1.0, 13.0.1

Opened: Sep 07, 2017
Severity: 2-Critical
Related AskF5 Article:
K41041660

Symptoms

Chrome v60 and newer might incorrectly report that F5 VPN and F5 EPI applications have not provided any status update to the browser. However, both applications are being launched and function properly.

Impact

F5 VPN: the webtop displays the following message: Waiting for Network Access Application status. VPN or Application Tunnels work properly, and the APM end user may safely close the message box. F5 EPI: the webtop displays the following message: Waiting for Endpoint Inspection status. The latter message never goes away; however, F5 EPI applications are launched and function properly, and Security checks are performed in the background. Unless the APM end user refreshes the browser screen, the Access Policy never moves forward, causing browser never to refresh the page.

Conditions

Chrome v60 and newer on Microsoft Windows, Apple Macintosh, or Linux-based systems.

Workaround

Use another browser: Internet Explorer 11, Microsoft Edge, Mozilla Firefox, or Safari, as available. If using F5 EPI, refreshing the page after a one-minute since the check start should advance the position in the Access Policy, allowing the APM end user to properly log in.

Fix Information

Now Chrome v60 and newer properly gets F5 VPN and F5 EPI application updates from the BIG-IP system, so this issue no longer occurs.

Behavior Change