Bug ID 683307: F5 APM webtop spawns a pop up windows with text 'webpage cannot be displayed' when running F5 VPN or F5 EPI first time

Last Modified: Sep 14, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5,,,,,

Opened: Sep 13, 2017

Severity: 3-Major


Running F5 VPN or F5 EPI on the webtop page for the first time, Microsoft Internet Explorer v11 (IE11) spawns a pop-up window with text 'web page cannot be displayed' and does not close it automatically. The window must be closed manually.


Window does not close on its own, and must be closed manually. Might cause confusion.


The issue happens only when all of the following conditions are met: -- Microsoft Windows 7 operating system. -- IE11. -- F5 VPN/F5 EPI not installed. -- APM site is in trusted sites list.


None. However, if any of the conditions are not met, the window closes automatically.

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips