Bug ID 686691: Edge Client may loop when it is expected to disable the Deny error page.

Last Modified: Mar 02, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2

Fixed In:
12.0.0, 11.6.2, 11.5.6

Opened: Oct 02, 2017
Severity: 3-Major

Symptoms

EdgeClient from BIG-IP v12.1.2 or newer is used to connect to BIG-IP v11.6.1 HF2. When there is an access policy failure (e.g., Firewall check), my.policy refers to /vdesk/hangup.php. When EdgeClient accesses /vdesk/hangup.php, TMM issues a RST, citing an error similar to the following: err tmm[24579]: 01230140:3: RST sent from 10.192.121.174:80 to 192.168.85.132:52828, [0x1d509ec:2752] Access encountered an error (Address in use).

Impact

TMM issues RST when APM client accesses /vdesk/hangup.php.

Conditions

-- Create an Access Policy with Firewall or Anti-Virus check. -- Get EdgeClient from BIG-IP v12.1.2 release. -- Install EdgeClient on a Windows system that does not have Firewall/Anti-Virus. Note: This issue happens intermittently.

Workaround

None.

Fix Information

TMM responds with login denial page.

Behavior Change