Bug ID 687807: The presence of a file with the suffix '.crt.csr' in folder /config/ssl/ssl.csr/ causes a GUI exception

Last Modified: Sep 06, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
10.2.4, 11.0.0, 11.1.0, 11.2.0, 11.2.1, 11.3.0, 11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 15.0.0, 15.0.1

Fixed In:
14.0.0

Opened: Oct 09, 2017
Severity: 3-Major

Symptoms

When there is a file named *.crt.csr in folder /config/ssl/ssl.csr/, the GUI posts an error on page: System :: Device Certificates : Device Certificate :: Device Certificate: An error has occurred while trying to process your request.

Impact

-- Using iCRD with 'sys crypto' fails. -- The BIG-IP GUI exhibits the following behavior: + Inconsistently manages those files improperly. + May return errors on System :: Device Certificates : Device Certificate :: Device Certificate (e.g., 'An error has occurred while trying to process your request.'). + May confuse objects (e.g., 'web-server.crt' and 'web-server.crt.csr'). + GUI cannot create an archive (System :: File Management : SSL Certificate List :: Archive) containing these files, and reports an error.

Conditions

The presence of a file with the suffix '.crt.csr' in folder /config/ssl/ssl.csr/.

Workaround

Rename the csr file suffix from '.crt.csr' to '.csr'.

Fix Information

The system now accepts csr files with any kind of suffix extension.

Behavior Change