Last Modified: Apr 28, 2025
Affected Product(s):
BIG-IP Install/Upgrade
Known Affected Versions:
12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7
Fixed In:
13.1.0.8, 12.1.3.5
Opened: Oct 20, 2017 Severity: 3-Major
Installation terminates with the following final log messages: info: updating shared filesystem directories... progress: 10/100 error: mkdir /mnt/tm_install/3543.JENFeQ/core failed - File exists Terminal error: Failed to install.
Installation of new software cannot proceed.
-- BIG-IP Virtual Editions, or the following appliances: + i2600 + i2800 + i4600 + i4800 + i5600 + i5800 + i5820 + i7600 + i7800 + i7820 + i10600 + i10800 + i11600 + i11800 -- Running BIG-IP software v13.1.0 or earlier. -- Installing BIG-IP software with --instslot option.
Remove the '/shared/core' symlink, the restart the installation.
The installer now properly detects the symlink and proceeds without error.