Bug ID 689730: Software installations from v13.1.0 might fail

Last Modified: Oct 01, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7

Fixed In:
13.1.0.8, 12.1.3.5

Opened: Oct 20, 2017
Severity: 3-Major

Symptoms

Installation terminates with the following final log messages: info: updating shared filesystem directories... progress: 10/100 error: mkdir /mnt/tm_install/3543.JENFeQ/core failed - File exists Terminal error: Failed to install.

Impact

Installation of new software cannot proceed.

Conditions

-- BIG-IP Virtual Editions, or the following appliances: + i2600 + i2800 + i4600 + i4800 + i5600 + i5800 + i5820 + i7600 + i7800 + i7820 + i10600 + i10800 + i11600 + i11800 -- Running BIG-IP software v13.1.0 or earlier. -- Installing BIG-IP software with --instslot option.

Workaround

Remove the '/shared/core' symlink, the restart the installation.

Fix Information

The installer now properly detects the symlink and proceeds without error.

Behavior Change