Bug ID 689730: Software installations from v13.1.0 might fail

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP Install/Upgrade(all modules)

Known Affected Versions:
12.1.3,,,,, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0,,,,,,,

Fixed In:,

Opened: Oct 20, 2017

Severity: 3-Major


Installation terminates with the following final log messages: info: updating shared filesystem directories... progress: 10/100 error: mkdir /mnt/tm_install/3543.JENFeQ/core failed - File exists Terminal error: Failed to install.


Installation of new software cannot proceed.


-- BIG-IP Virtual Editions, or the following appliances: + i2600 + i2800 + i4600 + i4800 + i5600 + i5800 + i5820 + i7600 + i7800 + i7820 + i10600 + i10800 + i11600 + i11800 -- Running BIG-IP software v13.1.0 or earlier. -- Installing BIG-IP software with --instslot option.


Remove the '/shared/core' symlink, the restart the installation.

Fix Information

The installer now properly detects the symlink and proceeds without error.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips