Bug ID 689856: Some Edge 15 browsers hang with Device ID / Fingerprint

Last Modified: Jun 10, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP ASM, FPS(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1

Fixed In:
14.0.0

Opened: Oct 21, 2017
Severity: 3-Major

Symptoms

On some of the Edge 15 browsers, the page hangs when going through the Device ID / Fingerprint client-side code.

Impact

Affected browsers cannot access the website when Device ID / Fingerprint is enabled. The page remains on the white page and the browser may show the following message: Page is not responding.

Conditions

This happens when Device ID or Fingerprint is enabled in either the ASM Policy, DoS Profile, or Antifraud Profile.

Workaround

You might be able to work around this issue by disabling the device-id attribute that is causing the problem using a command similar to the following: tmsh modify security device-id attribute att25 collect disabled There is no need to restart any process after making this change. There should not be a significant impact after making this change.

Fix Information

Edge 15 browsers no longer hang with Device ID / Fingerprint enabled.

Behavior Change