Last Modified: Apr 28, 2025
Affected Product(s):
BIG-IP ASM, FPS
Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 13.1.5, 13.1.5.1
Fixed In:
14.0.0
Opened: Oct 21, 2017 Severity: 3-Major
On some of the Edge 15 browsers, the page hangs when going through the Device ID / Fingerprint client-side code.
Affected browsers cannot access the website when Device ID / Fingerprint is enabled. The page remains on the white page and the browser may show the following message: Page is not responding.
This happens when Device ID or Fingerprint is enabled in either the ASM Policy, DoS Profile, or Antifraud Profile.
You might be able to work around this issue by disabling the device-id attribute that is causing the problem using a command similar to the following: tmsh modify security device-id attribute att25 collect disabled There is no need to restart any process after making this change. There should not be a significant impact after making this change.
Edge 15 browsers no longer hang with Device ID / Fingerprint enabled.