Bug ID 693206: iSeries LCD screen is frozen on a red spinning 'please wait' indicator

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP TMOS(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 13.1.5, 13.1.5.1

Opened: Nov 07, 2017
Severity: 2-Critical

Symptoms

There are conditions where the LCD looks frozen on a red spinning 'please wait' indicator. Known conditions include: power supply swaps, AC power cycles, or LCD connection issues to the host or AOM.

Impact

iSeries LCD screen is frozen on a red spinning 'please wait' indicator. At this point the LCD screen is not usable until it is reset.

Conditions

This occurs during power supply swaps, AC power cycles, or LCD connection issues to the host or AOM.

Workaround

Using a command line prompt, from either the front panel management port or serial port, issue the following IPMI commands to reset the LCD module: ipmiutil cmd 00 20 e8 29 5 1 ipmiutil cmd 00 20 e8 29 5 0

Fix Information

None

Behavior Change