Last Modified: Sep 13, 2023
Affected Product(s):
APM-Clients APM
Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 13.1.5, 13.1.5.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1
Fixed In:
13.0.1, 12.1.3.2, 11.6.3.2, 11.5.6
Opened: Nov 09, 2017 Severity: 2-Critical Related Article:
K70644505
For some Network Access configurations, VPN cannot establish a connection with client systems running macOS High Sierra 10.13.1 using F5 Edge client or Browser helper apps.
The Edge Client unsuccessfully tries to connect, resulting in a loop. The client cannot establish VPN.
The following conditions must be true: -- The Network Access resource Traffic Options setting is configured for Force all Traffic Through Tunnel. -- The Network Access resource Allow Local Subnet setting is disabled. (Both of these options are defaults.) -- Client running macOS High Sierra 10.13.1.
1. Navigate to the Network Access resource. 2. Set the Network Access resource Allow Local Subnet checkbox to Enabled. 3. Save the setting, and apply the Access Policy.
Edge Client operation does not go into a reconnect loop and is able to establish and maintain connection successfully on macOS High Sierra 10.13.1.