Bug ID 696669: Users cannot change or reset RSA PIN

Last Modified: Oct 21, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1

Fixed In:
14.0.0, 13.1.1.2

Opened: Nov 29, 2017
Severity: 3-Major

Symptoms

User is not able to reset the PIN when RSA SecurID or RADIUS Auth agent is included in access policy.

Impact

APM end users cannot reset the PIN or do not get authenticated.

Conditions

- APM is licensed and provisioned. - RSA SecurID or RADIUS Auth agent is included in an access policy. - APM end user is challenged to reset the PIN or reenter the PIN/token.

Workaround

There is no workaround.

Fix Information

APM users can now successfully reset the PIN or reenter the token.

Behavior Change