Bug ID 698616: Upgrades targetting clustered devices (VIPRION or vCMP) fail with a timeout error

Last Modified: Dec 14, 2021

Bug Tracker

Affected Product:  See more info
BIG-IQ Device(all modules)

Known Affected Versions:
5.3.0, 5.4.0

Fixed In:
5.4.0 HF1

Opened: Dec 12, 2017
Severity: 3-Major
Related Article:


When upgrading a clustered device to (a VIPRION chassis or a vCMP guest hosted on a VIPRION chassis) to BIG-IQ version 5.4, the task will stall waiting for the target to reboot, and eventually time out and report the error "Timeout waiting for device to return from reboot".


The task will not correctly register that the target device has rebooted into the newly installed volume. The task will continue waiting for the target device to reboot until a timeout expires, even though the target device has correctly rebooted. Once the timeout expires, BIG-IQ reports an error.


This happens for any BIG-IQ version 5.4 upgrade targeting a clustered device, once the upgrade task reaches the reboot phase.


If you don't need to perform any post-upgrade steps, then you can consider the upgrade successful, manually verify the target device booted properly into the target volume. Another to select the Pause for reboot option for the Software Installation task, then when the task pauses cancel the task and reboot the target device manually.

Fix Information

Upgrades targeting VIPRIONs and VIPRION-hosted vCMP guests now correctly detect when the target device has rebooted, and proceed without timing out and reporting an error.

Behavior Change