Bug ID 700247: APM Client Software may be missing after doing fresh install of BIG-IP VE

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1

Fixed In:
14.0.0, 13.1.0.2

Opened: Dec 29, 2017
Severity: 2-Critical
Related AskF5 Article:
K60053504

Symptoms

apm client software checks is broken in VM created with BIG-IP-13.1.0.1.0.0.8.ALL-scsi.ova.

Impact

APM endpoint inspection feature (for Mac, windows and Linux clients). [Users affected] Configuration of APM client software check APM Visual policy editor. [Admin UI] APM Client package @ Connectivity / VPN : Connectivity : Profiles if you select "Web Browser Add-ons for BIG-IP Edge Client" option. [Admin UI]

Conditions

Any software instance created by deployment of any OVA for the affected software versions.

Workaround

Try the "epsec refresh" commands again after removing all environment locks on the shared RPM database using the following command: rm /shared/lib/rpm/__db.* epsec refresh

Fix Information

After deployment of a new OVA for the fixed version(s), the problem no longer occurs.

Behavior Change