Bug ID 700394: iHealth QKView upload tasks can get stuck

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IQ Device(all modules)

Known Affected Versions:
5.3.0, 5.4.0, 5.4.0 HF1, 5.4.0 HF2

Opened: Jan 02, 2018
Severity: 3-Major

Symptoms

When uploading QKViews to iHealth, it's possible for some of the QKViews to get stuck with the status "Waiting for iHealth to process QKView".

Impact

The task will remain stuck indefinitely, but can be canceled by the user.

Conditions

The precise conditions are unknown, but the problem seems to arise when uploading QKViews for a large number of devices.

Workaround

None

Fix Information

None

Behavior Change