Bug ID 701800: SSO-enabled native RDP resources cannot be launched from APM Webtop with Mac RDP client 10.x

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0,,,,,,,,, 13.1.1, 14.0.0,,,,

Fixed In:

Opened: Jan 13, 2018
Severity: 3-Major
Related AskF5 Article:


Mac RDP client 10.x shows credentials prompt when SSO-enabled native RDP resource is launched from the APM Webtop. If the user enters credentials manually, the RDP client will display an error message.


RDP resource cannot be launched.


-- Mac RDP client is of version 10.x (e.g., 10.1.6). -- Native RDP resource is assigned to the webtop. -- SSO is enabled on the RDP Resource.


Add the following to 'Custom Parameters' of SSO-enabled RDP resources: full address:s:%{session.server.network.name} promptcredentialonce:i:1

Fix Information

SSO-enabled native RDP resources now can be launched from APM Webtop with Mac RDP client 10.2.0.

Behavior Change