Bug ID 702873: Windows Logon Integration feature may cause Windows logon screen freeze

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
APM-Clients APM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6

Fixed In:
12.1.3.7

Opened: Jan 19, 2018
Severity: 3-Major

Symptoms

Windows Logon Integration feature might cause a Microsoft Windows logon screen freeze, making Windows OS unresponsive to any client end user actions.

Impact

Logon screen may hang, not allowing client user to type in credentials.

Conditions

-- Client user putting laptop into sleep mode and waking it up multiple times. -- Possibly, only Windows 10 is affected.

Workaround

Reinstall EdgeClient without the Windows Logon Integration Feature.

Fix Information

Previously, the Windows Logon Integration feature sometimes caused the Windows Logon screen to freeze. Now, this issue has been fixed. As a side effect of the fix, the Logon screen now shows duplicates of the pre-logon VPN Entries, which might be confusing for client users. One duplicate comes from the Microsoft Credentials Provider. For information on how to disable the default Microsoft Credentials Provider, see the Microsoft Windows article: How to disable additional credential providers :: https://social.technet.microsoft.com/Forums/windows/en-US/9c23976a-3e2b-4b71-9f19-83ee3df0848b/how-to-disable-additional-credential-providers.

Behavior Change