Last Modified: Apr 28, 2025
Affected Product(s):
BIG-IP TMOS
Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1
Fixed In:
14.0.0, 13.1.1.2
Opened: Jan 31, 2018 Severity: 3-Major
The automated upload of qkview files to iHealth via the support page of the BIG-IP GUI can time out waiting for an analysis from iHealth. Sometimes, iHealth can take several minutes to complete analysis, and this is a realistic scenario. If the BIG-IP system times-out waiting for completion of the analysis, the link to the iHealth record is not stored.
Support history will not contain links to completed qkviews.
iHealth takes longer than three minutes to complete analysis of a qkview file after uploading.
Run qkview from the command line and upload to iHealth manually.
The iHealth link is now stored immediately after the qkview is successfully uploaded, and the timeout is not considered an error.