Bug ID 710305: When ASM and APM are configured on the same virtual server, ASM could throw some errors in its logging.

Last Modified: Jul 24, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP APM, ASM(all modules)

Known Affected Versions:
13.1.0,,,,,,,, 14.0.0,,,,,, 14.0.1,

Fixed In:

Opened: Mar 15, 2018
Severity: 3-Major


When ASM and APM WebSSO are on the same virtual server, WebSSO might generate a new request. When that happens, ASM might see multiple requests with same support ID. This can cause issues with ASM and log errors.


ASM stops processing the HTTP requests that have duplicate support IDs, causing an issue to ASM/APM end users.


When APM WebSSO is configured (only for Basic, NTLM, Kerberos).



Fix Information

When ASM and APM WebSSO are on same virtual server, WebSSO no longer generates a new request, so duplicate support IDs are no longer created.

Behavior Change