Symptoms

Attempting to remove a device's services so you can delete the device from the BIG-IQ inventory, fails.

Impact

The services cannot be removed, so the device cannot be removed.

Conditions

A custom script invokes the 'device-remove-mgmt-authority' API, providing an incorrect device reference URI. In these conditions the task performs no action, thus the services are not removed. When subsequently attempting to remove the services via the UI, the services cannot be removed.

Workaround

The existing 'device-remove-mmgt-authority' tasks must be removed by a DELETE sent to '/cm/global/tasks/device-remove-mgmt-authority'. Then the services can either be removed via the GUI, or the via the API providing the correct device reference, which must be one in the machineid-resolver, e.g.: https://localhost/mgmt/cm/system/machineid-resolver/0d4ac6b3-2d58-4e8e-a0c4-126288f6a96f

Fix Information

None

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips