Bug ID 717174: WebUI shows error: Error getting auth token from login provider

Last Modified: Apr 26, 2024

Affected Product(s):
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5,,,,,, 15.0.0, 15.0.1,,,,, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6,, 15.1.7, 15.1.8,,, 15.1.9,, 15.1.10,,,, 16.0.0,, 16.0.1,,, 16.1.0, 16.1.1, 16.1.2,,, 16.1.3,,,,,, 16.1.4,,,, 17.0.0,,, 17.1.0,,,, 17.1.1,,,

Opened: Apr 26, 2018

Severity: 3-Major


Occasionally, the BIG-IP Admin Utility TMUI fails to function correctly and produces the following error: Error getting auth token from login provider. This occurs when the BIG-IP REST Daemon restjavad fails to start up properly.


TMUI and any other BIG-IP system components that rely on REST Workers such as: OpenID Connect key rotation discovery, portions of the TMOS Web Configuration Utility, and Guided Configuration (AGC and WGC) fail to function properly.


This error most often occurs on the first or second boot after upgrade, and more often on Virtual Edition BIG-IP platforms running on oversubscribed or slow hypervisors.


Restarting the BIG-IP REST daemons restjavad and restnoded will usually correct the problem. To do so, connect to the SSH console and issue the following two commands: bigstart restart restjavad bigstart restart restnoded

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips