Bug ID 717174: WebUI shows error: Error getting auth token from login provider

Last Modified: Jul 23, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0

Opened: Apr 26, 2018
Severity: 3-Major

Symptoms

Occasionally, the BIG-IP Admin Utility TMUI fails to function correctly and produces the following error: Error getting auth token from login provider. This occurs when the BIG-IP REST Daemon restjavad fails to start up properly.

Impact

TMUI and any other BIG-IP system components that rely on REST Workers such as: OpenID Connect key rotation discovery, portions of the TMOS Web Configuration Utility, and Guided Configuration (AGC and WGC) fail to function properly.

Conditions

This error most often occurs on the first or second boot after upgrade, and more often on Virtual Edition BIG-IP platforms running on oversubscribed or slow hypervisors.

Workaround

Restarting the BIG-IP REST daemons restjavad and restnoded will usually correct the problem. To do so, connect to the SSH console and issue the following two commands: bigstart restart restjavad bigstart restart restnoded

Fix Information

None

Behavior Change