Last Modified: Apr 28, 2025
Affected Product(s):
APM-Clients APM
Known Affected Versions:
12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5
Fixed In:
12.1.3.6
Opened: May 03, 2018 Severity: 3-Major
When using Firefox v52 ESR to install SVPN client, the SVPN client keeps prompting to enter SUDO credentials.
Cannot install SVPN client using Firefox v52 ESR browser.
Using Firefox v52 ESR to install SVPN client.
Follow this procedure to work around this problem: 1. Delete the NPAPI plugin from the browser. To do so, remove the browser plugin, which you can find in either or both of the following locations: ~/.mozilla/plugins/np_F5_SSL_VPN_x86_64.so ~/.mozilla/firefox/w8wdvzyy.default/extensions/{5984e8a4-b593-11e5-ad1f-ac88bb8e7f8b}/ 2. Launch the browser; connect to APM and install the SVPN client manually. 3. Install the plugin through the browser, or copy the plugin to the browser plugin directory. 4. Restart Firefox v52 ESR to connect to APM.
This issue has been fixed, and now you can install the Network Access plugin on Linux Ubuntu 16.04 with Firefox v52 ESR browser.