Bug ID 720961: Upgrading in Intelligence Community AWS environment may fail

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 14.0.0

Fixed In:
14.1.0,, 13.1.1

Opened: May 21, 2018
Severity: 3-Major


After importing an AWS instance into the Intelligence Community (IC) AWS environment you cannot upgrade to (or later) because their license fails to validate afterwards.


The system fails to validate the license after rebooting into the new software. Licenses are inoperative after the upgrade.


-- Manually imported BIG-IP image into AWS IC. -- Upgraded to or newer.


To work around this issue, perform the following procedure: 1. Redeploy a BYOL image from the IC marketplace. 2. Move over the license. 3. Configure the system.

Fix Information

This release provides improved license validation to address this situation by detecting the IC environment, but allowing prior licenses to function.

Behavior Change