Bug ID 721985: PAYG License remains inactive as dossier verification fails.

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP MA-VE(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 14.0.0, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8

Fixed In:
14.0.0.1, 13.1.1

Opened: May 25, 2018
Severity: 3-Major

Symptoms

- BIG-IP is deployed in a cloud environment (AWS/Azure/GCE) with PAYG licenses. The license won't activate on the startup.

Impact

As license activation fails, the instance becomes unusable.

Conditions

- There are multiple ways this can happen but all of those come down to user networking issue where the http calls to the cloud metadata service fails. - This can be a simple routing issue to the metadata service or a firewall issue.

Workaround

User should look at /var/log/ltm to determine the networking issue that is causing the dossier verification failure. This would be typically printed in the following way: Curl request to metadata service failed with error(<error-code>): '<error-message>' By resolving this networking error, license activation should succeed.

Fix Information

PAYG License remains inactive as dossier verification fails.

Behavior Change