Bug ID 721985: PAYG License remains inactive as dossier verification fails.

Last Modified: Dec 13, 2023

Affected Product(s):
BIG-IP MA-VE(all modules)

Known Affected Versions:
12.1.0, 12.1.1, 12.1.2, 12.1.3,,,,,,,, 12.1.4,, 12.1.5,,,, 12.1.6, 13.1.0,,,,,,,,, 14.0.0, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6,, 15.1.7, 15.1.8,,, 15.1.9,, 15.1.10,,

Fixed In:, 13.1.1

Opened: May 25, 2018

Severity: 3-Major


- BIG-IP is deployed in a cloud environment (AWS/Azure/GCE) with PAYG licenses. The license won't activate on the startup.


As license activation fails, the instance becomes unusable.


- There are multiple ways this can happen but all of those come down to user networking issue where the http calls to the cloud metadata service fails. - This can be a simple routing issue to the metadata service or a firewall issue.


User should look at /var/log/ltm to determine the networking issue that is causing the dossier verification failure. This would be typically printed in the following way: Curl request to metadata service failed with error(<error-code>): '<error-message>' By resolving this networking error, license activation should succeed.

Fix Information

PAYG License remains inactive as dossier verification fails.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips