Bug ID 723798: Non-default Administrator unable to access all GUI pages after disabling default admin

Last Modified: Sep 29, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP TMOS(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5,,, 15.0.0, 15.0.1,,,,, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6,, 15.1.7

Opened: Jun 11, 2018
Severity: 3-Major


Non-default Administrator accounts cannot access all expected sections of the Configuration Utility if the default admin account is disabled, with alternate used instead.


Configuration Utility access is limited, and some pages may time out and report 'Error getting auth token from login provider.' /var/log/restjavad.0.log shows errors similar to: [I][258][13 Aug 2019 14:01:11 UTC][8100/shared/authn/login AuthnWorker] Cookie D18790265B5FC34BD840152352E288D3617069C82 failed to login from using the tmos authentication provider


-- Default Administrator account (admin) is configured as disabled, with any alternate admin account selected instead. -- Any Administrator user accounts other than the default 'admin' are created and utilized.


After changing the admin account from default to an alternate, restart restjavad: bigstart restart restjavad

Fix Information


Behavior Change