Bug ID 726240: 'Cannot find disk information' message when running Configuration Utility

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
14.1.0,,,,,, 14.1.2, 15.0.0, 15.0.1,,,,

Fixed In:

Opened: Jun 29, 2018

Severity: 3-Major


When running the Configuration Utility in the GUI, after clicking Next on the License screen, the GUI reports an error and you are unable to proceed: Cannot find disk information.


You are unable to proceed through the configuration utility.


The conditions that trigger this are unknown; in one scenario, it was observed after running 'tmsh load sys config default', suspending the BIG-IP Virtual Edition (VE) guest, and then restarting it and running the Configuration Utility.


If this occurs, reboot the device, and the error will fix itself.

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips