Bug ID 726240: 'Cannot find disk information' message when running Configuration Utility

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4

Fixed In:
15.1.0, 14.1.2.1

Opened: Jun 29, 2018
Severity: 3-Major

Symptoms

When running the Configuration Utility in the GUI, after clicking Next on the License screen, the GUI reports an error and you are unable to proceed: Cannot find disk information.

Impact

You are unable to proceed through the configuration utility.

Conditions

The conditions that trigger this are unknown; in one scenario, it was observed after running 'tmsh load sys config default', suspending the BIG-IP Virtual Edition (VE) guest, and then restarting it and running the Configuration Utility.

Workaround

If this occurs, reboot the device, and the error will fix itself.

Fix Information

None

Behavior Change