Bug ID 734718: Users may get blocked on Web Scraping or CAPTCHA

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 13.1.5, 13.1.5.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1

Fixed In:
14.1.0

Opened: Jul 14, 2018
Severity: 3-Major

Symptoms

Some users may get falsely blocked under the Web Scraping violation. Similarly, some users may fail to pass the CAPTCHA challenge when triggered by Brute Force Mitigation, DoSL7 Mitigation, or Proactive Bot Defense.

Impact

Some legitimate users may get blocked.

Conditions

Either: - Web Scraping is enabled with Bot Detection set to alarm or to block (13.1.x/14.0.x). - CAPTCHA mitigation is in use due to another suspicious activity, triggered by Brute Force Mitigation, DoSL7 Mitigation, or Proactive Bot Defense (14.0.x).

Workaround

Running these commands may prevent these browsers from getting blocked: -- /usr/share/ts/bin/add_del_internal add ws_cshui_susp_event_bot_score 0 -- bigstart restart asm This disables one of the tests that cause the false positive.

Fix Information

Fixed false detection of some users as bots causing them to be blocked by Web Scraping or CAPTCHA.

Behavior Change