Bug ID 737476: End users using virtual keyboard might be blocked during clientside features

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5,,,, 15.0.0, 15.0.1,,,,

Opened: Jul 19, 2018
Severity: 4-Minor


End users using a virtual keyboard may be blocked when being challenge with CAPTCHA or when Web Scraping or Bot Defense profile are enabled.


User using a virtual keyboard might be blocked.


This occurs when end users use virtual keyboard, and one of the following: -- End users are being challenged with CAPTCHA mitigation on ASM policy or DoS profile (v14.0.0 or later). -- Web Scraping with Bot Detection is configured (v13.1.0 or later).


There is no workaround at this time.

Fix Information


Behavior Change