Bug ID 737640: BIG-IQ cannot revoke licenses for AWS instances

Last Modified: May 08, 2019

Bug Tracker

Affected Product:  See more info
BIG-IQ Applications(all modules)

Known Affected Versions:
6.0.0, 6.0.1

Opened: Jul 20, 2018
Severity: 3-Major

Symptoms

If the initial build out of an AWS service scaling group (SSG) using BYOL images fails because of a connectivity issue, BIG-IQ cannot discover devices in the SSG. As a result, BIG-IQ cannot revoke licenses assigned to the AWS instances even after deactivating and activating the SSG.

Impact

Licenses assigned to the AWS instances are not revoked by BIG-IQ even after deactivating and reactivating the SSG.

Conditions

This happens if there are connectivity issues.

Workaround

If an SSG is in a paused state because it failed the initial build out, make a note of the private IP addresses for the AWS instances using the AWS console. Then log in to the BIG-IQ license manager and manually revoke the AWS instance licenses you identified by the private IP addresses you gathered.

Fix Information

None

Behavior Change