Bug ID 738227: Partial restore of shared security sometimes fails

Last Modified: Jan 13, 2021

Bug Tracker

Affected Product:  See more info
BIG-IQ Config Mgmt Infrastructure(all modules)

Known Affected Versions:

Opened: Jul 25, 2018
Severity: 3-Major


Partial restore of shared security can fail with the following error message: Internal error: adding device-specific item with no device provided by caller (see log)


Unable to restore virtual server.


This can happen when you have or had a virtual server (in shared security) that refers to one of the default (built-in) logging profiles, such as 'global-network' and you attempt a partial restore with that virtual server selected.


To work around this issue, use one of the following solutions: (1) Restore only the virtual server by clearing the "supporting objects: include" checkbox. (2) Perform a full restore of working config. (3) Examine the differences that apply to the virtual server and manually make those changes in the live BIG-IQ configuration.

Fix Information


Behavior Change