Bug ID 740461: Certificate or key upload in the GUI may occasionally fail with 'General database error"

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1

Opened: Aug 15, 2018
Severity: 4-Minor

Symptoms

When uploading an SSL certificate or key via the TMUI, the upload might occasionally fail with a 'General database error.' The /var/log/webui.log shows an error similar to the following: -- ERROR [TP-Processor2] ssl_certificate.SSLCertificateImportHandler:importCertificateToMcpd - /shared/tmp/upload__36aadee9_16539dee776__8000_00001003.tmp (No such file or directory). This issue occurs rarely and is intermittent.

Impact

Upload via the GUI fails.

Conditions

Uploading an SSL certificate or key via the GUI.

Workaround

Retry the upload.

Fix Information

None

Behavior Change