Bug ID 740461: Certificate or key upload in the GUI may occasionally fail with 'General database error"

Last Modified: Nov 22, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3,,,,,,,, 12.1.4,, 12.1.5,,,, 12.1.6

Opened: Aug 15, 2018
Severity: 4-Minor


When uploading an SSL certificate or key via the TMUI, the upload might occasionally fail with a 'General database error.' The /var/log/webui.log shows an error similar to the following: -- ERROR [TP-Processor2] ssl_certificate.SSLCertificateImportHandler:importCertificateToMcpd - /shared/tmp/upload__36aadee9_16539dee776__8000_00001003.tmp (No such file or directory). This issue occurs rarely and is intermittent.


Upload via the GUI fails.


Uploading an SSL certificate or key via the GUI.


Retry the upload.

Fix Information


Behavior Change