Bug ID 746719: SERVFAIL when attempting to view or edit NS resource records in zonerunner

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP DNS, GTM(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,

Fixed In:

Opened: Oct 12, 2018
Severity: 3-Major


While attempting to use ZoneRunner to edit NS resource records, getting error: 01150b21:3: RCODE returned from query: 'SERVFAIL'.


Administrator is unable to use ZoneRunner to edit NS records.


- An NS resource record is selected using the zonerunner GUI - The NS record points to a zone that bind is not authoritative for. - Recursion is enabled on the zone in question - The bind process is not able to reach the nameserver referenced in the NS record.


Set recursion to no for the appropriate zone, perform the change, set recursion back to yes. Note: This will be impacting to any clients expecting recursion for the duration of the change.

Fix Information


Behavior Change