Bug ID 748529: BIG-IP with physical/cloud HSM integration needs to restart tmm after a fresh install

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5,,,, 15.1.0,,,,,, 15.1.1, 15.1.2,, 15.1.3,, 15.1.4,, 15.1.5,, 15.1.6,, 15.1.7, 15.1.8,

Opened: Nov 02, 2018
Severity: 3-Major


Immediately following a fresh BIG-IP install to a BIG-IP system with physical/cloudhsm integration, a nethsm key/cert-enabled SSL client profile cannot be applied to a virtual server. The system reports the following error messages: Profile /Common/c.1 - cannot load key/cert/chain: /config/filestore/files_d/Common_d/certificate_key_d/:Common:k1_61411_1//config/filestore/files_d/Common_d/certificate_d/:Common:k1_61414_1/: Not found. warning tmm1[19027]: 01260009:4: Connection error: hud_ssl_handler:1149: invalid profile (40)


Virtual server enabled with cloud/physical HSM key/cert cannot be configured.


Apply a client SSL profile with cloud/physical HSM key/cert.


Restart tmm after the fresh install: bigstart restart tmm

Fix Information


Behavior Change