Bug ID 749036: Some tmsh list commands may fail with message 'Password could not be retrieved' when SSLO is provisioned but not APM

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,

Fixed In:

Opened: Nov 06, 2018

Severity: 3-Major


Some tmsh list commands may fail while SSLO is provisioned but no urldb or APM modules are provisioned with the following message: 'Password could not be retrieved'.


tmsh command fails and posts the error: Unexpected Error: Password could not be retrieved. Note: Some 'tmsh list' commands with arguments do run. For example, 'tmsh list net vlan' provides correct output, but 'tmsh list' does not.


-- SSLO is provisioned. -- Neither APM or URLDB are provisioned. -- Run the generic tmsh list command.


There is no workaround other than provisioning APM or URLDB. Note: You can provision APM or URLDB even if they are not licensed. Although the full feature set is not available without a license, provisioning loads the daemons needed to support the generic 'tmsh list' command.

Fix Information

BIG-IP no longer requires SQL to be up with SSLO. Oauth is not needed under SSLO.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips