Bug ID 750580: Installation using image2disk --format may fail after TMOS v14.1.0 is installed

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP Install/Upgrade(all modules)

Known Affected Versions:

Fixed In:

Opened: Nov 20, 2018

Severity: 2-Critical


When v14.1.0 is installed, subsequent installations of software performed using image2disk with the --format=volumes option from within a TMOS installation slot. The failure occurs after the disks have been formatted, but before the TMOS installation slot is bootable, and the system is left without a TMOS installation slot. While performing the installation, the system posts messages similar to the following in the serial console: -- info: tm_install::RPM::rpm_db_find_by_namearch -- not found : MySQL-shared/i686 ... -- info: tm_install::VolumeSet::VolumeSet_install_packages -- installing package MySQL-shared (i686) -- info: tm_install::RPM::rpm_db_find_by_namearch -- not found : openssl/x86_64 ... -- info: tm_install::VolumeSet::VolumeSet_install_packages -- installing package openssl (x86_64) -- info: capture: status 32512 returned by command: chroot /mnt/tm_install/1258.DHwcwN rpm --rebuilddb ... -- info: chroot: failed to run command 'rpm': No such file or directory


The installation fails, and the system is left in a state where it is not accessible on the network and has no configuration. You must use the console to access the system.


This issue occurs when all of the following conditions are met: -- Version 14.1.0 is installed on the system, even if the system never boots into the 14.1.0 installation slot. -- Using image2disk with the --format=volumes option specified from TMOS. -- Installing another version of the software. In particular, this issue affects MOS version 2.12.0-140.0, which can be checked by running this command from a bash shell on the BIG-IP system: grub_default -d | grep -A6 'TMOS maintenance' | grep 'TIC_STATIC_VERSION'


You can use the following workarounds: -- Use the Software Management screens in the GUI to perform installations -- Use the tmsh 'sys software' commands to perform software installations. -- Do not use the image2disk --format command to install software.

Fix Information


Behavior Change

Guides & references

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