Bug ID 754346: Access policy was not found while creating configuration snapshot.

Last Modified: Jun 04, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.1.0, 14.1.0.1

Fixed In:
15.0.0, 14.1.0.2, 14.0.0.5, 13.1.1.4

Opened: Dec 31, 2018
Severity: 3-Major

Symptoms

APMD fails to create configuration snapshot with the following error: --err apmd[16675]: 01490000:3: AccessPolicyProcessor/AccessPolicyProcessor.cpp func: "dispatchEvent()" line: 1195 Msg: EXCEPTION AccessPolicyProcessor/ProfileAccess.cpp line:234 function: snapshotConfigVariables - AccessPolicy ("/Common/myPolicy") not found while creating configuration snapshot!!!! If you attempt to modify the policy in question, the system reports a second error: -- err apmd[16675]: 01490089:3: 00000000: Configuration change notification received for an unknown access profile: /Common/myPolicy

Impact

Configuration snapshot is not created, and users cannot log on.

Conditions

If TMM restarts and new access policy is added before TMM is fully up and running.

Workaround

Recreate the access profile when TMM is stable.

Fix Information

None

Behavior Change