Bug ID 754346: Access policy was not found while creating configuration snapshot.

Last Modified: Feb 26, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 14.1.0, 14.1.0.1

Fixed In:
14.1.0.2, 13.1.1.4

Opened: Dec 31, 2018
Severity: 3-Major

Symptoms

APMD failed to create configuration snapshot with the following error: Dec 28 14:21:50 bigip001 err apmd[16675]: 01490000:3: AccessPolicyProcessor/AccessPolicyProcessor.cpp func: "dispatchEvent()" line: 1195 Msg: EXCEPTION AccessPolicyProcessor/ProfileAccess.cpp line:234 function: snapshotConfigVariables - AccessPolicy ("/Common/myPolicy") not found while creating configuration snapshot!!!! If you attempt to modify the policy in question, another error will show up: Dec 28 16:59:44 bigip001 err apmd[16675]: 01490089:3: 00000000: Configuration change notification received for an unknown access profile: /Common/myPolicy

Impact

Configuration snapshot will not be created and users will not be able to log on.

Conditions

If TMM restarts and new access policy is added before TMM becomes up and running.

Workaround

Recreate the access profile when TMM is stable.

Fix Information

N/A

Behavior Change