Bug ID 754762: Resources may fail to load on IE6/IE7/IE8 when Bot Defense is on the Grace Period

Last Modified: May 23, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.4, 14.1.0.5, 15.0.0

Opened: Jan 07, 2019
Severity: 4-Minor

Symptoms

The simple redirect challenge of Bot Defense may fail in Microsoft Internet Explorer (IE) version (IE6), IE7, and IE8 causing resources to not load correctly. After clicking Refresh on the browser, the page usually loads correctly.

Impact

Resources within the page (such as images, CSS, JavaScript, etc.) may fail to load during the grace period.

Conditions

-- Bot Defense is enabled. -- Clients use IE6, IE7, or IE8. -- Clients access a main page during the grace period.

Workaround

Applying this iRule works around the problem: when BOTDEFENSE_ACTION { set ua [HTTP::header value User-Agent] if {[BOTDEFENSE::action] eq "redirect_challenge" && ( $ua contains "MSIE 6.0" || $ua contains "MSIE 7.0" || $ua contains "MSIE 8.0" )} { BOTDEFENSE::action allow } }

Fix Information

None

Behavior Change