Bug ID 754841: Policy updates stall and never complete

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP ASM(all modules)

Known Affected Versions:
14.1.0,,,,,, 14.1.2,,

Fixed In:

Opened: Jan 08, 2019

Severity: 3-Major


When applying new or updated ASM policies, the update process stalls and never returns. This error is logged in /var/log/asm: crit perl[7333]: 01310027:2: ASM subsystem error (bd_agent,F5::BdAgent::start): No ack received from BD after 600 seconds -- aborting.


The policy update is not applied, and you are unable to make configuration changes.


This can occur intermittently when making policy updates.


Restart ASM: bigstart restart asm

Fix Information

The system now handles the application of new or updated ASM policies so that the issue no longer occurs.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips