Bug ID 754841: Policy updates stall and never complete

Last Modified: Oct 04, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.4, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1

Fixed In:
15.0.0

Opened: Jan 08, 2019
Severity: 3-Major

Symptoms

When applying new or updated ASM policies, the update process stalls and never returns. This error is logged in /var/log/asm: crit perl[7333]: 01310027:2: ASM subsystem error (bd_agent,F5::BdAgent::start): No ack received from BD after 600 seconds -- aborting.

Impact

The policy update is not applied, and you are unable to make configuration changes.

Conditions

This can occur intermittently when making policy updates.

Workaround

Restart ASM: bigstart restart asm

Fix Information

The system now handles the application of new or updated ASM policies so that the issue no longer occurs.

Behavior Change