Bug ID 755475: Corrupted customization group on target after updating access policy (any agent that is tied to customization group) on source device and config sync

Last Modified: Sep 11, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.1.0,,,,,,,,, 13.1.1,,,,, 14.0.0,,,,, 14.1.0,,,,,

Fixed In:

Opened: Jan 14, 2019
Severity: 3-Major


After making changes to the logon page agent field, performing config sync to another device and opening the logon agent in VPE on the sync target device encounters an error. Though this problem described to the logon page agent, this is applicable to any agent that is tied to customization group.


Config is not synced properly to another device in the device group.


1. Form a failover device group with two devices. 2. On one device, create an access policy with logon page agent. Initiate config sync to sync the policy to other devices. Verify everything is correct on target device (specifically: open VPE for the policy, Logon Page is in the policy, click on the agent, and edit box appears without issue). 3. On source device, launch VPE for the policy, click on Logon Page agent, make changes to Agent (e.g., choose 'password' type for field3. Save the change and make a config sync again. 4. Go to target device, open VPE for the policy, and click on Logon Page is in the policy.


In addition to changing the logon page field, also make a change in the 'Customization' section (e.g., update the text for Logon Page Input Field).

Fix Information

Target device receives identical configuration as source one after config sync after user updates logon page field in logon agent editing dialog.

Behavior Change